Last updated November 30, 2023.
1. Scope
The general conditions of sale (CGV) apply to all orders which have been made by customers living in Switzerland or in the principality of Liechtenstein on the online shop of the company “Les Bergues coiffure”, 5 rue du Mont -Blanc and 18 rue Kléberg, 1201 Geneva, lesberguescoiffure.ch. “Les Bergues coiffure” only delivers its services on the basis of these general conditions of sale. By placing an order, the customer expressly accepts these General Terms and Conditions. They are an integral part of the contract between the client and “Les Bergues coiffure”.
2. Information on the website/offer/price
2.1 “Les Bergues coiffure” constantly strives to inform and inform customers as best as possible about the products and services offered. The information on the site lesberguescoiffure.ch comes in part directly from manufacturers or experts or from our ambassadors and authors and is grouped by “Les Bergues coiffure” in a clear and pleasant way for customers.
2.2 All information on lesberguescoiffure.ch is without guarantee and we decline all liability. “Les Bergues coiffure” excludes in particular, within the framework authorized by law, any guarantee and liability concerning the accuracy, completeness and timeliness of the information appearing on the website.
2.3 Price and assortment changes remain reserved at any time. The photos and illustrations of all products are not binding on us in terms of color and may differ from the original. The technical descriptions of the products delivered may differ from those of the manufacturer or from those on the Internet.
2.4 Current prices are published on the Internet under lesberguescoiffure.ch.
2.5 At the time of ordering, prices are binding for both parties. In the event of errors or incorrect indication of the price, lesberguescoiffure.ch reserves the right to make price changes subsequently. In this case, the customer is informed and is not obliged to purchase the products affected by the price change.
2.6 All prices are in Swiss Francs (CHF) and include, unless otherwise stated, value added tax imposed by law.
2.7 In addition to the prices indicated, the shipping costs expressly mentioned on the page where the article is described according to the type of shipping are also due.
2.8 From an order amount of 200 CHF, after deduction of discounts and special promotions, shipping costs are paid by “Les Bergues coiffure” (except A-mail against signature).
3. Order/delivery
3.1 An order is binding for the customer when, at the end of the order process, he confirms it on the page where the total overview of his order is displayed by clicking on the button "order with payment obligation".
3.2 Immediately after the order, the customer receives from “Les Bergues coiffure” an e-mail confirmation of receipt corresponding to the e-mail address he indicated. Until an order acceptance is sent by separate e-mail to the customer, “Les Bergues coiffure” reserves the right to refuse the order or reduce the ordered quantity, which means that there is no no contract between the customer and “Les Bergues coiffure” or that the contract relates to the reduced quantity. Unless the customer informs “Les Bergues coiffure” by return that he is not interested in the reduced quantity of the order.
3.3 “Les Bergues coiffure” reserves in particular the right to refuse an order if a dispute exists with the customer, especially in relation to payments not made for orders already made with “Les Bergues coiffure”, or if an invoice owed by the same person or by a person living under the same roof is still open.
3.4 The complete and correct indication of the delivery address is the responsibility of the customer. In the event of indication of a wrong address by the customer, delivery may not be possible, “Les Bergues coiffure” may completely refuse to deliver the product without any request for replacement or compensation being made. .
3.5 “Les Bergues coiffure” delivers goods and gift vouchers exclusively in Switzerland.
4. Delivery and delivery time
4.1 The shipping policy provides that “Les Bergues coiffure” brings the products for shipment within 72 hours following receipt of payment or confirmation of payment.
4.2 For items that cannot be delivered from stock, the delivery time may be delayed and depends on the manufacturer. In this case “Les Bergues coiffure” will notify the customer by e-mail as soon as possible to warn them of the delivery time.
4.3 “Les Bergues coiffure” can only be held responsible for delivery delays and their consequences if these are due to an intentional violation of the contract or gross negligence on the part of “Les Bergues coiffure”. For all other delivery delays and their consequences, including delays which have been caused by the post office, suppliers of “Les Bergues coiffure” or by third parties, “Les Bergues coiffure” takes no responsibility.
5. Products delivered in error
Items delivered in error or overdelivered must be returned immediately in their original packaging, within 7 days at the latest. Any items not returned within this time frame will be charged. The costs of returning goods sent in error are paid by “Les Bergues coiffure”. Return costs are transferred to the customer in advance.
6. Gift certificates & bonus program
Per order, a maximum of one gift voucher can be redeemed. At the end of the ordering process, you must enter the voucher code in the field provided. The corresponding amount is automatically deducted from the current order. Gift certificates that exceed the amount of the order cannot be refunded.
7. Shipping costs
All parcels are delivered with the “Postpac Economy” service of the Post Office. The prices are thus agreed (packaging included):
– less than 2kg: CHF 9.-
– 2 to 10 kg: CHF 14.-
– over CHF 200: free delivery
8. Exclusion of warranty and liability
8.1 “Les Bergues coiffure” guarantees that the products are intact at the time of shipment. Products damaged during shipping are repaired or replaced at the discretion of “Les Bergues coiffure” to the extent that the customer informs “Les Bergues coiffure” of the damage electronically within 7 days after receipt of the goods. If “Les Bergues coiffure” so wishes, the customer must also return the products in their original packaging as soon as possible to the attention of “Les Bergues coiffure”, the related shipping costs being the responsibility of “Les Bergues coiffure”. Les Bergues hairdressing.
8.2 Furthermore, “Les Bergues coiffure” is liable to the customer for damages to the extent and if the product liability law requires such liability on the part of “Les Bergues coiffure”.
8.3 Any other guarantee on the products delivered and any liability for damage caused by these products are excluded, unless “Les Bergues coiffure” had concealed the corresponding defects on the product in a fraudulent manner. If “Les Bergues coiffure” can, however, assert other warranty rights for the product concerned with its suppliers, “Les Bergues coiffure” will assign these rights as far as possible to the customer, upon request. “Les Bergues coiffure” however declines all responsibility for successfully imposing such rights. The same rule applies to any rights that “Les Bergues coiffure” may assert against the Post Office for damage caused during transport.
8.4 “Les Bergues coiffure” notably disclaims any guarantee as to the suitability of the products for the use intended by the customer or the obtaining of a particular result. Furthermore, damage which is attributable to the buyer himself, e.g. following improper use of the product, or for damage caused by external influences which are not attributable to the seller, such as e.g. damage occurring during transportation.
9. Right of withdrawal and return conditions
9.1 The customer has the right to return the goods within 14 days of delivery. He can assert this right by returning the goods. No justification is necessary. Returned products should be sent to the following address:
“Les Bergues coiffure”, 19 avenue de la Praille, 1227 Carouge Geneva
9.2. Returned products or packages will only be accepted if they are in good condition, ie new, unopened, undamaged and in their original packaging.
9.3 Exercising the right of return leads to the termination of the purchase contract, whereby the services received under the sales contract must be reimbursed. Return costs are the responsibility of the customer.
9.4 After receipt of the goods, the amount of purchases already paid will be immediately refunded to the customer. Shipping charges will not be refunded.
9.5 “Les Bergues coiffure” guarantees that the products are not damaged at the time of shipment. Products damaged during shipping are, after decision by “Les Bergues coiffure”, repaired or replaced, provided that the defect is reported by the customer in an e-mail addressed to “Les Bergues coiffure” no later than 14 days from receipt of the goods. If “Les Bergues coiffure” so wishes, the customer must also return the products in their original packaging as soon as possible to the attention of “Les Bergues coiffure”, the related shipping costs being the responsibility of “Les Bergues coiffure”. Les Bergues hairdressing.
Any other guarantee on the products delivered and any liability for damage caused by these products are excluded, except for defects knowingly concealed by “Les Bergues coiffure”. In the event that “Les Bergues coiffure” can, however, assert other warranty rights on the product concerned from its suppliers, “Les Bergues coiffure” will assign these rights to the customer as far as possible and upon request from the latter. . “Les Bergues coiffure” however declines all responsibility for the success of such a request. The same rule applies to any rights that “Les Bergues coiffure” may assert against the Post Office for damage caused during transport.
“Les Bergues coiffure” notably disclaims any guarantee as to the suitability of the products for the use intended by the customer or the obtaining of a particular result.
9.6. If a gift (GWP = gift with purchase = gift with purchase) is attached to an order above a certain purchase value, restrictions apply to the return of goods. If the entire order is returned or if the new purchase value is lower than the condition for the GWP, the gift must be returned as well. If not returned under these circumstances, the value of the gift will be charged.
10. Payment methods and invoicing/payment reminders
10.1 Orders placed via the lesberguescoiffure.ch website must in principle be paid in advance using the payment methods indicated on the lesberguescoiffure.ch website. The following payment methods are available to you: Visa, Mastercard, American Express, Discovery, Paypal, Gpay, Apple Pay. If delivery against invoice is indicated as an option when ordering, the payment period per shipment is 30 days.
10.2 If the payment deadline is missed, “Les Bergues coiffure” is entitled to charge late fees of up to CHF 30.00 in order to partially cover the costs incurred. The amount due on the invoice, to which are added any late fees and default interest, may be transferred or sold to third parties for collection purposes.
10.3 In the event of advance payment, you will receive the bank details of the company “Les Bergues coiffure” in the electronic confirmation message after the order.
10.4 We reserve the right to carry out a credit check, whether for new customers or for existing customers.
10.5 Until full payment for the products ordered or until confirmation of payment by the company issuing the bank card, the products delivered remain in all cases the property of “Les Bergues coiffure”.
11. Data Protection
11.1 If “Les Bergues coiffure” performs a service in advance, e.g. in the case of a purchase on account, “Les Bergues coiffure” will, if necessary, carry out a solvency investigation based on a mathematical statistical process with an information company to protect its legitimate interests. “Les Bergues coiffure” draws your attention to the fact that payment experiences, in particular regarding undisputed and unpaid claims after the due date as well as, where applicable, information on lawsuits and address data will be transmitted to the company CRIF SA in Zurich for legal use in its capacity as an economic information company. CRIF will use the data to verify your identity and creditworthiness and will communicate it to authorized third parties. Payment experiences can be analyzed by CRIF on the basis of mathematical-statistical calculation methods for automated decision-making, in particular for the assessment of a person's creditworthiness. To find out more, please visit www.mycrifdata.ch/#/dsg.
11.2 The data necessary for the transaction are stored, processed for the required purposes and, if necessary, passed on to the companies or contractors concerned, e.g. Swiss Post or other companies carrying out credit checks within the framework of order processing. All personal data is treated confidentially.
11.3 In the "My account" section, the customer can modify his personal data at any time.
11.4 “Les Bergues coiffure” uses and processes personal data for the management of its customer relations, as well as for internal marketing purposes. The customer has the possibility at any time to prohibit this automatic evaluation. If no automatic personalized assessment is desired, the customer can refuse it in writing whenever he wishes.
11.5 The customer only receives a newsletter from “Les Bergues coiffure” upon express request. It is possible to unsubscribe at any time.
12. Liability
12.1 Liability for defects in the product or damage caused by such defects is exclusively as described in point 8. For damage due to late delivery, only point 4 applies.
12.2 For the rest, “Les Bergues coiffure” declines all liability towards the customer in relation to the products, the use or the (non-)availability of the website lesberguescoiffure.ch to the extent authorized by law. So for example. rights to damages arising from the impossibility of providing services, non-performance or unauthorized actions against “Les Bergues coiffure” as well as its execution or implementation auxiliaries are excluded to the extent that they This is not an act carried out by intention or gross negligence.
13. Partial invalidity/partial maintenance of clauses
If a provision of these T&Cs were wholly or partially invalid, this would have no influence on the validity of the other clauses and their usefulness. In this case, the legal provisions in force would be applicable instead of the obsolete provisions.
14. Applicable law/jurisdiction
The contract is exclusively subject to Swiss law. The place of jurisdiction for all disputes with “Les Bergues coiffure” – subject to different courts of jurisdiction imposed by federal law – is in Geneva, Switzerland.
15. Changes to the T&Cs
“Les Bergues coiffure” expressly reserves the right to modify these general conditions of sale depending on the circumstances, then to apply them immediately to consecutive orders.